Privacy Policy

Effective Date: 17 August 2026

Last Updated: 17 August 2026

Bright Eagle Graphic Creations respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, protect and otherwise process personal information when you visit or use our website, brighteaglegc.co.ke, purchase products or services from us, contact us, submit information through our website, or otherwise interact with Bright Eagle Graphic Creations.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

We process personal information in accordance with applicable privacy and data-protection laws, including applicable laws of Kenya and, where relevant, applicable data protection requirements in other jurisdictions.

1. ABOUT BRIGHT EAGLE GRAPHIC CREATIONS

Bright Eagle Graphic Creations is a creative design, printing, branding, packaging, signage, web design and creative supplies business.

Our services and products include:

Graphic Design
Logo Design
Printing
Branding
Packaging Design
Signage
Social Media Graphics
Creative Art & Design Supplies
Web Design
Products offered through our online shop

Our website may allow visitors to browse products and services, submit enquiries, place orders, make payments, upload files, subscribe to communications and communicate with us.

2. INFORMATION WE COLLECT

We may collect different categories of information depending on how you interact with our website and business.

2.1 Information You Provide Directly

You may provide personal information when you:

Create or use an account;
Place an order;
Request a quotation;
Contact us;
Submit an enquiry or contact form;
Request a design or other service;
Subscribe to communications;
Upload artwork, documents or other files;
Provide delivery information;
Make or attempt to make a payment;
Leave a review or other feedback;
Communicate with us by email, telephone, WhatsApp or other available channels.

This information may include:

Full name;
Business or organization name;
Email address;
Telephone or WhatsApp number;
Billing address;
Shipping or delivery address;
Postal address;
Account login information;
Order information;
Product or service preferences;
Information contained in files or artwork submitted to us;
Messages and communications you send to us;
Any other information you voluntarily provide.

You should only provide information that is necessary and appropriate for the purpose for which it is requested.

3. PAYMENT INFORMATION

When you purchase products or services through our website, payments may be processed through third-party payment providers, including Paystack and PayPal, or other payment services that we may introduce in the future.

We generally do not need to receive or store your complete card number, card security code or other full payment credentials on our own website where the payment is processed directly by the relevant payment provider.

Payment providers may independently collect and process payment information in accordance with their own privacy policies and terms.

We may receive limited transaction information necessary to:

Confirm payment;
Process your order;
Provide the requested product or service;
Issue refunds where applicable;
Maintain accounting and transaction records;
Prevent fraud and unauthorized transactions;
Resolve payment disputes.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address;
Browser type and version;
Device type;
Operating system;
General geographic information;
Referring website;
Pages visited;
Date and time of visits;
Time spent on pages;
Website interactions;
Information about how you navigate and use our website.

This information may be collected through website technologies, analytics services, cookies and similar technologies.

We use this information primarily to operate, secure, maintain and improve our website and services.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device when you visit a website. They may allow us to remember information about your visit and help certain website functions operate correctly.

We may use cookies for purposes including:

Essential website functionality;
Shopping-cart functionality;
Maintaining your session;
Remembering preferences;
Authentication and account functions;
Website security;
Analytics;
Understanding website usage;
Improving website performance;
Measuring the effectiveness of marketing and advertising activities.

Some cookies may be placed by third-party services operating on or through our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of our website, including shopping and checkout functions.

6. WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect and use personal information for legitimate business and operational purposes, including:

6.1 Processing Orders

To:

Process purchases;
Confirm orders;
Arrange delivery;
Provide order updates;
Process returns, refunds or replacements where applicable;
Maintain transaction records.

6.2 Providing Services

We may use information to:

Provide graphic design and other creative services;
Prepare quotations;
Communicate about projects;
Process submitted artwork;
Produce customized designs or products;
Provide web-design services;
Fulfil service requests.

6.3 Customer Communication

We may use your contact details to:

Respond to enquiries;
Communicate about orders;
Provide customer support;
Clarify design or service requirements;
Notify you about important service-related matters.

6.4 Website Improvement

We may analyze website usage to:

Improve website functionality;
Identify technical problems;
Improve navigation;
Improve product and service presentation;
Understand customer needs and website performance.

6.5 Security and Fraud Prevention

Information may be used to:

Protect our website;
Detect suspicious activity;
Prevent fraud;
Protect accounts and transactions;
Investigate unauthorized activity;
Maintain the security of our systems.

6.6 Legal and Business Obligations

We may process information where necessary to:

Comply with applicable laws;
Maintain business and financial records;
Respond to lawful requests;
Establish, exercise or defend legal claims;
Protect our legal rights and property.

7. INFORMATION RELATING TO DESIGN WORK AND CUSTOMER FILES

Where you engage Bright Eagle Graphic Creations for graphic design, branding, printing, packaging, signage, web design or related services, you may provide artwork, logos, photographs, documents, business information or other materials.

We may process these materials solely as reasonably necessary to provide the requested service.

Customers are responsible for ensuring that they have the necessary rights, permissions or authorization to provide materials submitted to us for design, printing, publication or other processing.

We will not knowingly use customer provided materials for unrelated purposes without appropriate authorization, except where required or permitted by law.

8. INFORMATION RELATING TO ONLINE SHOP ORDERS

When you place an order through our WooCommerce powered online shop, we may collect information necessary to complete the transaction.

This may include:

Customer name;
Contact information;
Billing information;
Shipping information;
Products ordered;
Order value;
Payment status;
Transaction reference;
Order history;
Delivery information;
Customer communications relating to the order.

We use this information to process and fulfil orders, provide customer support, maintain appropriate business records and comply with applicable legal obligations.

9. THIRD-PARTY SERVICE PROVIDERS

We may use carefully selected third-party service providers to operate our website and business.

These may include providers involved in:

Website hosting;
Website security;
Payment processing;
Analytics;
Email communication;
Customer communication;
Website forms;
File uploads;
Marketing and advertising;
Order fulfillment;
Shipping and delivery;
Technical support;
Website functionality.

Examples of services that may be used on our website include Paystack, PayPal, Google services, WooCommerce-related services, WPForms, Klaviyo and social-media or advertising integrations, depending on which features are active at a particular time.

Third-party providers may process information according to their own privacy policies and contractual obligations.

We do not authorize third parties to use personal information for purposes unrelated to the services they provide to us except where otherwise permitted by law or authorized by you.

10. INTERNATIONAL DATA TRANSFERS

Some third-party service providers we use may operate outside Kenya.

Consequently, personal information may in some circumstances be transferred to, stored in, or processed in another country.

Where such transfers occur, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable data-protection requirements.

By using our website and services, you acknowledge that certain service providers involved in operating our website, processing payments, providing analytics, communications or other services may process information internationally.

DATA SHARING AND DISCLOSURE

We do not sell your personal information as a business practice.

We may disclose personal information where reasonably necessary to:

Payment processors;
Delivery and shipping providers;
Order fulfilment partners;
Website hosting and technical service providers;
Analytics providers;
Communication and marketing service providers;
Professional advisers;
Government authorities or regulatory bodies where legally required;
Law-enforcement authorities where legally required;
Other service providers necessary to provide requested products or services.

We may also disclose information where necessary to protect our rights, property, customers, website or business against fraud, abuse, security threats or other unlawful activity.

12. ORDER FULFILMENT AND THIRD-PARTY SUPPLIERS

Some products available through our online shop may be sourced from third-party suppliers or fulfillment partners.

Where necessary to fulfil an order, we may provide relevant customer information to a supplier, fulfilment partner, shipping provider or other service provider.

Only information reasonably necessary for fulfilment should be shared.

Such third parties may process information in accordance with their own legal obligations and privacy practices.

13. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access;
Unauthorized disclosure;
Loss;
Misuse;
Alteration;
Destruction;
Accidental disclosure.

Our security measures may include:

Secure website technologies;
Access controls;
Password protection;
Security monitoring;
Anti-malware and security software;
Software and plugin updates;
Secure hosting;
Backups;
Restricted access to business information;
Physical protection of backup media and business records.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

Provide products and services;
Complete transactions;
Maintain customer and order records;
Meet accounting and business requirements;
Resolve disputes;
Enforce agreements;
Protect our legal rights;
Comply with applicable legal obligations.

Different types of information may therefore be retained for different periods.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal and business requirements.

15. YOUR PRIVACY RIGHTS

Subject to applicable law and any lawful limitations, you may have rights regarding your personal information.

These may include the right to:

Know what personal information we hold about you;
Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally applicable;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent where processing is based on consent;
Request information concerning how your personal information is being used;
Raise a privacy-related complaint or concern.

Some requests may be subject to legal, contractual or other applicable limitations.

We may need to verify your identity before responding to certain requests in order to protect your information from unauthorized disclosure.

16. MARKETING COMMUNICATIONS

Where you have subscribed to marketing communications or otherwise provided appropriate permission, we may send you information about:

Products;
Services;
Promotions;
New products;
Special offers;
Design services;
Business updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Even where you opt out of marketing communications, we may continue sending essential transactional or service-related communications, such as order confirmations and important account information.

17. CHILDREN’S PRIVACY

Our website and services are not specifically directed at children.

We do not knowingly seek to collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where necessary.

18. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links, integrations or references to third-party websites and services.

These may include payment providers, social-media platforms, suppliers, delivery providers, advertising platforms and other external services.

Once you leave our website or interact directly with a third-party service, that third party’s privacy policy and terms may apply.

We are not responsible for the privacy practices, security or content of third-party websites that we do not control.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

19. SOCIAL MEDIA

Bright Eagle Graphic Creations may maintain or integrate social-media services and platforms.

If you interact with our social-media pages, advertisements, links or integrations, the relevant social-media platform may independently collect information about you.

Your interaction with those platforms is governed by their respective terms and privacy policies.

20. BUSINESS TRANSACTIONS

If Bright Eagle Graphic Creations undergoes a business restructuring, merger, acquisition, sale of assets, transfer of ownership or similar transaction, personal information may be transferred as part of the relevant business assets where legally permitted.

Any such transfer will be handled in accordance with applicable privacy requirements.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:
Changes to our services;
Changes to our website;
Changes to technology;
Changes to third-party services;
Changes in applicable legal requirements;
Changes in our privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this policy.

You are encouraged to periodically review this Privacy Policy to remain informed about how we handle personal information.

22. CONTACT US

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact Bright Eagle Graphic Creations.

Bright Eagle Graphic Creations
Email: info@brighteaglegc.co.ke
Phone / WhatsApp: +254 716 369 892
Postal Code: 00519 – Mlolongo, Machakos, Kenya
Website: brighteaglegc.co.ke

We will review privacy related enquiries and respond within a reasonable period, subject to the nature of the request and applicable legal requirements.

23. ACCEPTANCE OF THIS PRIVACY POLICY

By using our website, submitting information to us, creating an account, placing an order or otherwise interacting with Bright Eagle Graphic Creations, you acknowledge that you have had an opportunity to read this Privacy Policy.

Where applicable, you may be required to provide consent before we process personal information for specific purposes, such as certain marketing communications or optional website features.