TERMS & CONDITIONS
Effective Date: 17 August 2026
Last Updated: 17 August 2026
Welcome to Bright Eagle Graphic Creations.
These Terms & Conditions govern your access to and use of brighteaglegc.co.ke and your purchase or use of products and services provided by Bright Eagle Graphic Creations.
By accessing our website, requesting a quotation, placing an order, purchasing a product, engaging us for a service, or otherwise doing business with Bright Eagle Graphic Creations, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products or services.
1. ABOUT OUR BUSINESS
Bright Eagle Graphic Creations provides creative, design, printing, branding, packaging, signage, web design and related products and services.
Our services and products may include:
- Graphic Design
- Logo Design
- Printing
- Branding
- Packaging Design
- Signage
- Social Media Graphics
- Creative Art & Design Supplies
- Web Design
- Products offered through our online shop
- Other related creative, printing, design and business services that we may introduce from time to time
Our website may also contain products sourced from third-party suppliers or fulfilment partners.
2. USE OF OUR WEBSITE
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities;
- Attempt to gain unauthorized access to our website or systems;
- Introduce malicious software, viruses or other harmful material;
- Interfere with the operation or security of the website;
- Copy, reproduce or exploit website content without authorization;
- Use our website to infringe another person’s rights;
- Provide false or misleading information;
- Place fraudulent or unauthorized orders.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.
3. ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However, errors may occasionally occur.
This may include errors relating to:
- Product descriptions;
- Product specifications;
- Images;
- Availability;
- Pricing;
- Shipping information;
- Service descriptions;
- Other website content.
We reserve the right to correct errors, update information or cancel an affected order where a material error has occurred.
Where an order is canceled because of an obvious pricing or product information error, any payment received for that affected order will be handled in accordance with the applicable refund terms.
4. PRODUCTS AND PRODUCT AVAILABILITY
Products displayed in our online shop are subject to availability.
A product appearing on the website does not necessarily guarantee that it will remain available at the time an order is placed or processed.
Product images are provided for illustration and may not always represent the exact physical appearance, packaging, colour, size or configuration of the item supplied.
Where a product has different variations, specifications or options, the information provided on the relevant product page should be reviewed before ordering.
We may discontinue, replace or modify products without prior notice.
5. PRODUCT PRICES
Prices displayed on our website are subject to change without prior notice.
The applicable price is generally the price displayed at the time the order is placed, subject to obvious errors or technical issues.
Unless expressly stated otherwise, additional costs may apply for:
- Shipping or delivery;
- Customs duties;
- Import taxes;
- Applicable government charges;
- Special handling;
- Additional customization;
- Other costs associated with fulfillment.
Where applicable, the checkout page will display relevant charges before an order is completed.
6. CURRENCY
Our website may display prices in different currencies depending on the customer’s location, selected currency or available payment options.
Currency conversion may be provided through third-party currency-conversion services.
The converted amount displayed on the website may differ from the amount ultimately charged by a payment provider, bank or card issuer because of exchange-rate fluctuations or additional charges imposed by those providers.
Customers are responsible for reviewing the final amount before completing payment.
7. ORDERS
When you place an order through our website, you are making a request to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted where circumstances require further verification.
We may decline or cancel an order where:
- The product is unavailable;
- There is an obvious pricing or description error;
- Payment cannot be verified;
- We reasonably suspect fraud or unauthorized activity;
- The requested delivery cannot reasonably be completed;
- The order violates these Terms;
- Circumstances outside our reasonable control prevent fulfilment.
Where payment has already been received for a canceled order, we will address the payment in accordance with the applicable refund arrangements.
8. CUSTOM DESIGN AND CREATIVE SERVICES
For custom design services, we may require information, specifications, measurements, images, logos, text, brand guidelines or other materials from the customer.
The customer is responsible for providing accurate information and reviewing the requirements before work begins.
Our creative services may include:
- Logo design;
- Graphic design;
- Branding;
- Packaging design;
- Social-media graphics;
- Printing artwork;
- Signage artwork;
- Web-design graphics;
- Other customized creative work.
The scope, price, number of concepts, revisions and delivery timeframe may vary depending on the project.
Where a quotation or project agreement specifies different terms, those terms will apply to that particular project.
9. QUOTATIONS AND ESTIMATES
Quotes and estimates provided by Bright Eagle Graphic Creations may be based on the information available at the time of quotation.
A quotation may specify:
- Description of the work;
- Quantity;
- Materials;
- Specifications;
- Design requirements;
- Production costs;
- Delivery costs;
- Applicable taxes or charges;
- Estimated completion time;
- Payment requirements.
Unless otherwise stated, quotations may expire after the period specified in the quotation.
Changes to the customer’s requirements after a quotation has been accepted may result in additional charges.
10. DESIGN APPROVALS AND CUSTOMER RESPONSIBILITY
Before printing, production or final publication of customer-approved artwork, the customer is responsible for carefully checking:
- Spelling;
- Names;
- Telephone numbers;
- Email addresses;
- Website addresses;
- Dates;
- Prices;
- Measurements;
- Colours;
- Images;
- Logos;
- Contact details;
- Other content.
Once a customer approves artwork for production, the customer accepts responsibility for the approved content.
We are not responsible for errors contained in artwork that the customer has approved, particularly where the error could reasonably have been identified during the approval process.
Where we identify an apparent error before production, we may bring it to the customer’s attention, but final responsibility for customer-provided content remains with the customer.
11. REVISIONS TO DESIGN WORK
The number of revisions included in a design project may depend on the quotation or service agreement.
Additional revisions or significant changes outside the agreed scope may attract additional charges.
A substantial change to the original brief may be treated as a new design requirement.
Examples include:
- Changing the entire concept;
- Requesting a different design direction;
- Changing the intended product;
- Changing dimensions after design completion;
- Requiring additional design variations;
- Replacing previously approved content.
12. CUSTOMER-SUPPLIED MATERIALS
Customers may provide photographs, logos, text, artwork, documents, trademarks or other materials for use in a project.
You represent that you have the necessary rights, permissions or authorization to provide and use those materials.
You must not provide material that:
- Infringes copyright;
- Infringes trademarks;
- Violates another person’s rights;
- Contains unlawful material;
- Is defamatory or fraudulent;
- Violates applicable laws.
The customer remains responsible for claims arising from materials that the customer supplied and authorized us to use.
13. INTELLECTUAL PROPERTY
Unless otherwise agreed in writing, Bright Eagle Graphic Creations retains ownership of its pre-existing design concepts, templates, techniques, processes, source materials, working files and other intellectual property.
For custom projects, the customer’s rights to the final approved design or deliverable will depend on the agreement for that particular project and whether the project has been fully paid for.
Payment for a design service does not automatically transfer ownership of every working file, concept, draft or unused design concept.
Where editable/source files are specifically requested, their release may be subject to additional terms or charges.
14. CUSTOMER TRADEMARKS AND COPYRIGHT
Customers retain their rights in trademarks, logos, photographs, text and other intellectual property that they provide to us, subject to any separate agreement.
By providing such materials, you grant Bright Eagle Graphic Creations permission to use them to the extent reasonably necessary to provide the requested service.
You remain responsible for ensuring that the materials you provide do not infringe third-party rights.
15. PORTFOLIO AND MARKETING USE
Unless otherwise agreed in writing, Bright Eagle Graphic Creations may wish to display completed design work in its portfolio, website, social-media pages or promotional materials to demonstrate our work.
Where a project contains confidential information or the customer has specifically requested that the work remain confidential, we will take reasonable steps to respect that requirement.
Customers who require strict confidentiality should notify us before work begins.
16. PAYMENT
Payment terms depend on the product or service being purchased.
For certain custom projects, we may require:
- Full payment in advance;
- A deposit before work begins;
- Milestone payments;
- Balance payment before final delivery;
- Other payment arrangements agreed with the customer.
For online shop purchases, payment must generally be successfully completed before an order can be processed.
We may use third-party payment providers such as Paystack and PayPal.
17. NON-PAYMENT
Where a customer fails to make a required payment, we may:
- Suspend work;
- Withhold delivery;
- Withhold final files;
- Suspend access to a service;
- Cancel the project;
- Recover amounts legally due to us.
Where applicable, work will resume once outstanding payment requirements have been satisfied.
18. DELIVERY AND SHIPPING
Delivery times depend on the product, supplier, destination, shipping method and other circumstances.
Estimated delivery dates are not necessarily guaranteed delivery dates unless expressly agreed otherwise.
For products supplied through third-party suppliers or fulfilment partners, delivery may be affected by:
- Supplier processing times;
- Courier delays;
- Customs procedures;
- Weather;
- Public holidays;
- Import requirements;
- International shipping conditions;
- Other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information.
19. INTERNATIONAL ORDERS
Customers outside Kenya may be required to pay additional charges imposed by their country or shipping authorities.
- These may include:
- Customs duties;
- Import taxes;
- VAT or other local taxes;
- Customs clearance charges;
- Brokerage fees;
- Other government or courier charges.
Unless expressly stated otherwise, such charges are the responsibility of the customer.
We are not responsible for delays caused by customs or import procedures.
20. THIRD-PARTY SUPPLIERS AND FULFILMENT
Some products sold through our website may be sourced from third-party suppliers.
Where applicable, fulfillment may involve third-party suppliers, manufacturers, warehouses, shipping companies or other service providers.
We will make reasonable efforts to facilitate fulfillment, but delivery times, packaging and other aspects controlled by third parties may vary.
Where an issue arises with a third-party supplied product, we will work with the customer and relevant supplier or fulfillment provider to resolve the matter where reasonably possible.
21. RETURNS, REJECTED GOODS AND REFUNDS
Returns, rejected goods and refunds are governed by our separate Return & Rejected Goods Policy, which forms part of the terms applicable to purchases from our website.
Customers should review that policy before placing an order.
Custom-made, personalized, printed or specially produced items may be subject to different return conditions because they have been produced specifically for the customer.
Nothing in this section limits any mandatory rights that a customer may have under applicable law.
22. CANCELLATION OF ORDERS AND SERVICES
A customer may request cancellation of an order or service before production or fulfillment has progressed, but cancellation is not automatically guaranteed.
For custom work, cancellation may be subject to:
- Work already completed;
- Design time already spent;
- Materials already purchased;
- Production already started;
- Supplier costs;
- Shipping costs;
- Other non-recoverable expenses.
Any refund will therefore depend on the circumstances of the cancellation and the applicable refund policy.
23. PRINTING AND COLOUR VARIATIONS
Printed materials may sometimes differ slightly from colours displayed on a computer, phone or other screen.
Differences may result from:
- Screen calibration;
- Printing processes;
- Paper or material;
- Ink or toner;
- Lighting;
- Finishing processes.
Minor variations that are inherent to normal printing processes will not necessarily constitute a defect.
Where exact colour matching is critical, the customer should discuss the requirement with us before production.
24. MEASUREMENTS AND SPECIFICATIONS
For products involving measurements, dimensions, quantities or specifications, customers are responsible for reviewing the information provided before ordering.
For customized printing, signage, packaging or other production work, customers must provide accurate measurements and specifications.
We are not responsible for problems resulting from inaccurate measurements or specifications supplied or approved by the customer.
25. WEBSITE DESIGN SERVICES
Where Bright Eagle Graphic Creations provides website design services, the scope of work will depend on the agreed quotation or project specification.
Unless expressly included in the agreement, website design fees may not automatically include:
- Domain registration;
- Web hosting;
- Premium plugins;
- Premium themes;
- Third-party software subscriptions;
- Paid stock images;
- Email hosting;
- Third-party API services;
- Ongoing maintenance;
- Security monitoring;
- Content creation;
- Search-engine optimization;
- Advertising.
Any additional services or third-party costs will be handled according to the applicable project agreement.
26. WEBSITE MAINTENANCE AND THIRD-PARTY SOFTWARE
Where a website uses WordPress, WooCommerce, plugins, themes or third-party services, those technologies may be updated or changed by their respective developers.
We cannot guarantee that third-party software will remain compatible with every future version of another software component.
Unless maintenance is specifically included in a service agreement, ongoing updates, security monitoring and technical maintenance may constitute separate services.
27. USER REVIEWS AND SUBMITTED CONTENT
Where our website permits customers to submit reviews, comments, photographs or other content, you agree that your submission must not:
Be unlawful;
Be fraudulent;
Contain malicious code;
Infringe intellectual-property rights;
Contain abusive or defamatory material;
Impersonate another person;
Contain unauthorized personal information.
We reserve the right to remove or decline submitted content that violates these Terms or applicable law.
28. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
These links are provided for convenience and do not necessarily mean that Bright Eagle Graphic Creations endorses the linked website or its products or services.
We are not responsible for the content, availability, security, privacy practices or terms of third-party websites.
29. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
- Available;
- Error-free;
- Uninterrupted;
- Free from technical faults;
- Free from malicious activity.
The website may occasionally be unavailable because of maintenance, updates, hosting problems, technical failures or circumstances beyond our control.
30. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Bright Eagle Graphic Creations will not be liable for losses resulting from circumstances beyond our reasonable control.
This may include:
- Internet or network failures;
- Third-party service interruptions;
- Courier delays;
- Supplier failures;
- Customs delays;
- Natural disasters;
- Government restrictions;
- Power interruptions;
- Cybersecurity incidents;
- Strikes or industrial disruptions;
- Other events outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
31. FORCE MAJEURE
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, fire, floods, epidemics, war, civil unrest, government action, strikes, transportation disruption, telecommunications failures, power outages, cyber incidents, supplier failures or other events beyond our reasonable control.
Where such circumstances occur, we will make reasonable efforts to communicate with affected customers and resume performance when reasonably possible.
32. INDEMNITY
To the extent permitted by law, you agree to indemnify and hold Bright Eagle Graphic Creations harmless from claims, losses, damages or expenses arising from your:
- Breach of these Terms;
- Unlawful use of our website;
- Infringement of third-party intellectual-property rights;
- Unauthorized use of materials supplied to us;
- Fraudulent activity;
- Violation of applicable law.
This provision does not apply to losses caused by our own unlawful conduct or liability that cannot legally be excluded.
33. PRIVACY
Your use of our website and our processing of personal information are also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, protect and disclose personal information.
By using our website, you acknowledge that you have had an opportunity to review the Privacy Policy.
34. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Changes may be made to reflect:
- New products or services;
- Changes to our business;
- Changes to website functionality;
- Changes to payment or shipping arrangements;
- Changes in applicable law;
- Changes in our operating practices.
The updated version will be published on our website with a revised “Last Updated” date.
Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.
35. GOVERNING LAW
These Terms shall be interpreted in accordance with the applicable laws of the Republic of Kenya, unless mandatory law requires otherwise.
Where a dispute arises, the parties should first attempt to resolve the matter amicably through communication and good-faith negotiation.
Where a dispute cannot be resolved amicably, the appropriate courts or legally available dispute-resolution mechanisms in Kenya may have jurisdiction, subject to applicable law.
36. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid provision will be interpreted or modified to the minimum extent necessary to make it legally enforceable where possible.
37. ENTIRE AGREEMENT
These Terms, together with any applicable quotation, order information, service agreement, Privacy Policy, Return & Rejected Goods Policy and other policies expressly incorporated into them, constitute the terms governing your relationship with Bright Eagle Graphic Creations in relation to the relevant products or services.
Where a specific written agreement or quotation contains terms that conflict with these general Terms, the specific agreement may take precedence for that particular transaction.
38. CONTACT INFORMATION
If you have questions regarding these Terms, your order, our services or any other matter concerning Bright Eagle Graphic Creations, please contact us:
Bright Eagle Graphic Creations
Email: info@brighteaglegc.co.ke
Phone / WhatsApp: +254 716 369 892
Postal Code: 00519 – Mlolongo, Machakos, Kenya
Website: brighteaglegc.co.ke
39. ACCEPTANCE
By accessing our website, requesting our services, placing an order or purchasing products from Bright Eagle Graphic Creations, you confirm that you have read, understood and agreed to these Terms & Conditions.
Thank you for choosing Bright Eagle Graphic Creations.